1. All orders placed are subject to stock being available, if any item is out of stock, it will be sent as soon as possible. If there is likely to be a long delay, we will endeavour to contact you to advice of this. If an item becomes unavailable, we will contact you to advice of alternatives and give you the opportunity to cancel the original order.
2. Goods will be delivered to the delivery/shipping address given when you place your order. If you fail to take delivery we will try and contact you and re-arrange the delivery, we reserve the right to charge a further delivery charge if required. Every effort will be made to deliver your goods as soon as possible after your order has been accepted, however Dental Essentials will not be liable for any loss or damage suffered by you through delays in delivery.
3. (Only applicable to consumers under the distance selling regulations). You will have the option to withdraw your order for goods before they are shipped and also within 7 working days of the goods being received. In order for you to do this we do require you to send notice in writing (by email, fax or letter) within 7 working days of receipt. We will provide you with a returns number and the goods can be returned, in unused condition and complete in original packaging at your cost. The only circumstances in which you cannot withdraw your order is where you have used, altered or damaged the goods which you have already received.
4. Our transactions are currently made in Sterling, so you may incur a commission or transaction charge from your card issuer. If you do purchase goods from overseas and then decide to return them to us and we agree upon inspection to refund for these, be aware that there could be a currency fluctuation on the refund you are given which is out of our control and cannot be recovered from ourselves.
5. The privacy and confidentiality of your personal information is important to us. Therefore it is our policy not to disclose or sell this information regarding the orders and products you purchase to any outside organisation. Dental Essentials may use such information to communicate special promotions and offers to you by email or post, unless you notify us that you do not want to receive such communications.
6. For Non EU customers Dental Essentials is not liable for any customs or duties that might be incurred when the goods are shipped. If the goods get refused import and are returned to us it may incur further charges that have to be met by you as the buyer. It might not be possible for us to deliver to certain locations.
7. All goods remain the property of Dental Essentials until paid for in full. Risk passes to yourself on delivery
8. Goods are not supplied on a trial basis. Where the purchaser does not want the goods they can only be returned at the prior agreement of Dental Essentials and may be subject to a restocking fee of up to 25% or 20 pounds whichever is the greater. In accordance with the Consumer Protection (Distance Selling) regulations 2000, you will have up to 7 days to return the goods for any reason.
9. Prices are subject to change without notice – however, when an order has been placed we will always endeavour to honour that price. However in the rare circumstances where we have to increase the price we will advice you and offer you the opportunity to cancel the order. Every effort is made to ensure that the prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.
10. Dental Essentials accepts no responsibility for the use or misuse of the products it supplies.
11. Free delivery is for customers in the United Kingdom only. International customers will be provided with a quote for delivery with an option to either proceed or cancel their order.
RETURNS
A. If you need to return any goods please contact our sales staff to discuss the fault before the goods are returned. Quite often we can resolve the problem over the phone.
B.All returns must have a valid returns number given by a member of staff from Dental Essentials. This will speed up the returns process and avoid errors.
C. As described within our terms and conditions you will have a right for 7 days to withdraw from the order and return the goods, however if goods are returned outside this period or in a used condition then a restocking fee may be charged.
D. All returns must be in stock condition in the original boxes in ‘as new’ condition with all documentation.
F. You are responsible for ensuring the safe delivery of returned items and any cost incurred for this are the responsibility of the purchaser. We will not normally make any charge for these goods to be returned back to you if you are based within the UK, however if the product needs to be returned outside the UK then we will need to charge you the cost of carriage for this return at a reduced rate to normal delivery. We do also reserve the right to levy a handling charge in the event of the returned goods being “no-fault found”.